LAGOS — Passengers aboard Enugu Air Flight EE4292 can finally breathe a sigh of relief following a grueling 24-hour waiting game. After a stressful weekend of uncertainty, stranded travelers from the Saturday, June 27 Kano-to-Lagos flight were finally reunited with their missing luggage on Monday, June 29.The troubled journey suffered its first major setback when the scheduled 7:10 PM departure was delayed until past 9:00 PM on Saturday, culminating in a massive baggage fallout at the arrival terminal.
Enugu Air officially broke its silence during a visit by Sooth News to the airport on Monday. Speaking on behalf of the management, Mrs. Chinonso, a supervisor with the airline offered an apology, stating that customer safety and welfare remain top-notch priorities for the airline. “We deeply apologize for the pain caused to our passengers,” Chinonso stated, characterizing the delay as a completely unintentional error while firmly reasserting that traveler comfort remains their absolute priority.
Sooth News spoke with one of the affected passengers, Surv. Bolarinwa Abdulfatai Abiola, MSc, MGEOSON, MNIS (Lagos State Branch) who expressed initial frustration after his car keys were left trapped in the luggage back in Kano.
He recounted receiving a call from the airline on Sunday evening, informing him that his luggage had arrived and were ready for pickup between 6:00 AM and 6:00 PM. Despite the severe inconvenience, he noted that the sincere appeal by the airline’s representative helped calm the situation.
Sooth News had previously broken an exclusive report on the incident on Sunday and remains committed to bringing you verified updates as the situation resolves.
