The head of the Civil Service of the Federation (HCSF), Mrs Didi Esther Walson-Jack, has announced that the federal government is on track to fully digitise all core civil service processes by December 31, 2025, as part of ongoing reforms to enhance efficiency and transparency.
She made this known on Friday in Abuja during her office’s inaugural Quarterly Stakeholders and Citizens Engagement Forum, themed “Strengthening Civil Service Delivery Through Citizens and Stakeholders Engagement.”
Walson-Jack, further emphasised that the digitalisation drive will eliminate bureaucratic bottlenecks, reduce lost files, and enable citizens to easily access government services online.
“To date, over 34,000 federal civil servants now have official government email addresses, ensuring secure and efficient communication.
“We are also migrating our records to the OneGov cloud platform, powered by Galaxy Backbone, to enhance data security and interoperability,” she said.
She highlighted the ServiceWise GPT as a flagship digital tool for civil servants, urging those yet to adopt it to do so immediately.
The head of Service noted that the 2025 Civil Service Innovation Challenge had uncovered ground breaking ideas from civil servants, prompting plans to launch a Ministerial Innovation Challenge across all Ministries, Departments, and Agencies
(MDAs).
“This platform ensures even junior officers with innovative solutions are heard. We are building a civil service that continuously improves, driven by the creativity of its workforce,” she said.
On employee welfare, Walson-Jack revealed plans to introduce eco-friendly electric
FG Targets Full Digitalisation of Civil Service by December
