The Saudi Ministry of Hajj and Umrah has suspended 21 service providers for failing to meet performance and regulatory standards during the recent season.
According to an Arab News report on Saturday, June 13, evaluations of the firms revealed a decline in service quality alongside direct regulatory violations.
”The rulings were a reflection of the ministry’s commitment to providing high-quality services to pilgrims, it said.
” Of the companies suspended, 15 failed to achieve the necessary evaluation standards and six were found to have committed regulatory violations requiring corrective action, the ministry said.
” The ministry said its evaluation system was based on operational and supervisory indicators measuring service quality and regulatory compliance.
”The system is designed to enhance competition among service providers, raise performance standards and support the goals of Saudi Vision 2030 by delivering a safe and enjoyable experience for Umrah pilgrims and visitors to the Prophet’s Mosque.
The report added that the ministry will continue to strictly enforce regulations, emphasizing that it will not tolerate any shortcomings that compromise service quality or pilgrims’ rights.
”Continuous evaluation of Umrah service providers remained a key mechanism for developing the sector and improving service quality, it said.”
